General conditions of sale


The seller is a publisher of products and services of biotechnology to consumers, marketed through his website ( The List and description of the goods and services offered by the company may be consulted on the above-mentioned website.

Article 1: Object

These general conditions of sale determine the rights and obligations of the parties in the online products sale offered by the seller.

Article 2: General provisions

These General Sales Conditions (GSC) apply to all sales of products, made through the company website, which are an integral part of the contract between the buyer and the seller. The seller reserves the possibility of modifying the present, at any time by the publication of a new version on its website. The GSC applicable then are those in force on the date of payment (or the first payment in multiple payments) of the order. These GSC are available on the company website at The company also ensures that their acceptance is clear and unreserved by setting up a tickbox and a validation click. The customer declares that he has taken notice of all these general conditions of sale, and where appropriate, of the special conditions of sale linked to a product or service, and accepts them without restriction or reserve. The customer acknowledges that he has received the necessary advice and information to ensure that the supply is adequate to meet his needs. The customer declares that he is in a position to legally contract under French laws or validly representing the natural or legal person for which he is committed. Unless proven otherwise, the information recorded by the company are proof of all transactions.

Article 3: Prices

Prices of products sold through the website are net prices and precisely indicated on product descriptive pages. They are also indicated all taxes included (vat + other possible taxes) on the product order page and excluding specific shipping costs. For all products dispatched outside the European Union and / or Dom - Tom, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or taxes of state may be payable in certain cases. These rights and sums are not the responsibility of the seller. They shall be supported by the buyer and fall under its responsibility (declarations, payment to the competent authorities, etc.) The seller shall invite the buyer to inquire all these aspects to the corresponding local authorities. The company reserves the possibility of changing its prices at any time for the future. Telecommunications costs necessary for access to the company websites are at the cost of the customer. Where applicable, also the delivery costs.

Article 4: Conclusion of the online contract

The customer will have to follow a series of specific steps for each product offered by the seller to be able to complete his order. However, the stages described below are systematic : - information on the essential characteristics of the product; - choice of the product, where appropriate of its options and indication of the essential data of the customer (identification, address …); - acceptance of these general conditions of sale - verification of the items of the order and, where appropriate, correction of errors - follow-up of the instructions for payment, and payment of the products. - product delivery. The customer will then receive confirmation by email of the order, as well as an acknowledgement of receipt of the order confirming it. He will receive a .pdf copy of these general conditions of sale. For products delivered, this delivery will be at the address indicated by the customer. For the purpose of the order performance, and in accordance with Article 1316-1 of the civil code, the customer is committed to provide his real verification elements. The seller reserves the possibility to refuse an order, for example, for any abnormal application, whether or not done in bad faith or for any legitimate reason.

Article 5: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company website. The customer attests to a detailed receipt of the delivery costs and the terms of payment, delivery and performance of the contract. The seller undertakes to honor the customer's order within the limit of the stocks of products available only. Otherwise, the seller will inform the customer. In accordance with French law, these characteristics are subject to a summary and confirmation when validation of the order. The parties agree that the illustrations or photos of the products offered for sale do not have a contractual value. Except in special conditions, the rights are only granted to the person signatory to the order (or the person with the notified email address). In accordance with the legal provisions on conformity and hidden vices, the seller reimburses or exchange the defect products or which does not correspond to the order. Reimbursement can be requested by Registered letter with Recorded Delivery at the following
address:PROIMAGING – 2 bis, rue Dupont-de-l’Eure 75020 Paris. Products returns are to be made in their original and complete state (packaging, accessories, package leaflet...) at the following address: LABORATOIRES SYNTH-INNOVE, 33 boulevard of General martial Valin, 75015 Paris. Shipping costs will be reimburse to the customer upon request with a copy of the payment receipt.

Article 6: Retention clause

The products remain the property of the company until the full payment is complete.

Article 7: Delivery arrangements

The products are delivered at the delivery address which was indicated at the time of the order. When the customer orders several products at the same time, they may have different delivery times. In the event of a delay in dispatch, the seller will contact the customer directly and inform him of the time limit for dispatch. The customer may then decide to continue or cancel his order within 48 hours after the date he was informed of the missing products. In the event of delay in delivery, the customer has the possibility to break off the contract under the terms and conditions laid down in Article L 138-2 of the consumer code. The seller then reimburses the product and delivery costs under Article L 138-3 of the consumer code. The seller provides a telephone contact (cost of a local communication from a fixed line) indicated in the order confirmation email to ensure the control of the order. The Seller recalls that at the time the product is handed over to the carrier chosen by the customer, the risk of loss or damage of the product is transferred to the customer. It is the customer responsibility to notify the carrier any damage or issue on the product delivered.

Article 8: Availability and presentation

Orders will be processed within our stocks availability or subject to stocks availability in our suppliers. In case of unavailability, the customer will immediately be notified of the delay for delivery and may then decide to continue or cancel his order within 48 hours after the date he was informed of the missing products. To the extent that this period is respected, the customer may then request a credit note for the amount of the product or its refund.

Article 9: Payment

Payment is due immediately at the time of the order, including for pre-ordered products. The customer can make the payment by card or bank transfer. Cards issued by banks outside France must be international bank cards (Mastercard or Visa). The secure payment online by credit card is made by our payment service provider. The information transmitted is encrypted and cannot be read during transport on the Network. Once the payment has been processed by the customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the monetary and financial code, the commitment of paying by card is irrevocable. By communicating its banking information upon sale, the customer authorizes the seller to debit its card from the price indicated. The customer confirms that he is the legal holder of the card to be charged and is legally entitled to use it. In case of error or inability to charge the card, the sale is immediately ended, and the order cancelled.

Article 10: Deadline for retraction

In accordance with Article L. 121-20 of the consumer code, "the consumer has a period of 14 days to exercise his right of withdrawal without having to justify grounds or to pay penalties, except where applicable, return costs. 'the period mentioned in the previous subparagraph starts from the receiving day of the product. The right of withdrawal may be exercised by contacting the company by registered letter with recorded delivery. In the event of the exercise of the right of withdrawal within the above period, only the price of the purchased and the shipping costs will be reimbursed, the return costs remain to the customer. The returns of the products are to be made in their original and complete state (packaging, accessories, package leaflet...) so that they can be marketed again; they must be sent with a copy of the invoice. In accordance with the legal provisions, you will find below the form of retraction to send us by registered letter with recorded delivery to the address indicated on the form. The product(s) is (are) to be returned to the following address: LABORATOIRES SYNTH-INNOVE, 33 Boulevard General martial Valin, 75015 Paris. Reimbursement procedure: reimbursement will be made via bank transfer to the bank account.

Article 11 : Guarantees

In accordance with the law, the seller assumes two guarantees: compliance and relating to hidden vices of products. The seller reimburses the buyer or exchange the apparently disadvantaged products, or which does not correspond to the order. The request for reimbursement must be made by registered letter with recorded delivery at the following address : PROIMAGING – 2bis, rue Dupont-de-l’Eure, 75020 Paris, France. The Seller recalls that the consumer: - have a period of 2 years from the issue of the asset to act with the seller - that he may choose between the replacement and reparation of the property subject to the conditions laid down in the above provisions - that the consumer can also claim the guarantee against the hidden vices of the sold thing within the meaning of Article 1641 of the civil code and, in that case, he may choose between the cancellation of the sale or a reduction in the selling price (provisions of Article 1644 of the civil code).

Article 12: Claims

Where applicable, the buyer may present any claim by contacting the company by e-mail (

Article 13: Responsibility

Any claim from the customer, in particular any claim for damages - as a result of loss of profits, other materials damage or any other damage is excluded. PROIMAGING will assume no liability under this contract for services provided by third parties on the basis of a separate contract with the client. All responsibility of PROIMAGING is excluded, in particular, when the products have been used for purposes other than those indicated on the technical sheet of the product. By ordering, the client confirms that the products he purchased will be used only for research purposes. The user must have a good knowledge of the handling procedure for these products and of the applicable legal provisions. Products may only be used by qualified personnel in laboratories equipped for that purpose and should not be passed on to private persons. The customer must ensure that the products purchased are used in compliance with the applicable rules of use and security and are eliminated properly.

Article 14: Intellectual property rights

Trademarks, domain names, products, software, images, videos, texts or more generally any information object of intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is performed through these GSC. Any total or partial reproduction, modification or use of such goods for any reason is strictly prohibited.

Article 15: Force majeure

The performance of the seller obligations is suspended in the event of a fortuitous case or force majeure which would prevent the execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 16: Invalidity and amendment of the contract

If one of the stipulations of this contract was cancelled, this invalidity would not entail the invalidity of other stipulations which will remain in force between the parties. Any contractual modification shall be valid only after a written agreement and signed by the parties.

Article 17: Protection of personal data

In accordance with the Law of the European Union and liberties of 6 January 1978, you have the right to interrogate, access, modify, object and rectify the personal data concerning you. By adhering to these general conditions of sale, you agree that we collect and use these data for the purposes of this contract. By entering your email address on our website, you may receive email information and promotional offers on products published by the company and its partners. You can unsubscribe at any moment. You Need to click on the link at the end of our email or contact the company by e-mail (

Article 18: Applicable law

All clauses in these general conditions of sale, as well as all the buying and selling operations, will be subject to French law.

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